Shipping policy

Last updated: 13 October 2026

At Eyeline, we aim to get your products to you as quickly and efficiently as possible. We offer simple, affordable shipping rates throughout South Africa, with FREE delivery on orders of R750 or more.

Shipping Rates

We offer nationwide delivery at the following rates:

  • Orders below R750.00: R100.00 flat-rate shipping per order.

  • Orders of R750.00 or more: FREE shipping!

Shipping fees are automatically calculated at checkout based on your order value after any applicable discounts.

Order Processing & Dispatch

We aim to process and dispatch all orders within 24 hours of receiving them, subject to the following conditions:

  • Orders placed after 2:00 pm on a Friday will be processed on the following Monday.

  • Orders placed over the weekend will be processed and dispatched from Monday.

  • Orders placed on public holidays will be processed on the next working day.

Quality Assurance: All goods are physically checked by our staff before dispatch to ensure your order is correct and in good condition.

Delivery Times

Once your order has been processed and dispatched, we use a courier service offering the following estimated delivery times:

  • Major cities and metropolitan areas: 2–3 working days after the 24-hour processing period.

  • Outlying and remote areas: Delivery may take longer depending on your location and courier availability.

Please note that delivery estimates exclude weekends and public holidays.

While we do our best to ensure timely delivery, unexpected courier delays, weather conditions, or other circumstances beyond our control may occasionally affect delivery times.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation with tracking details, where available, so you can follow your delivery.

Delivery Information

Please ensure that your shipping address, contact number, and other delivery details are accurate when placing your order.

Incorrect or incomplete delivery information may result in delays or additional courier charges.

Our shipping rates apply to deliveries within South Africa only.

Delayed, Missing, or Damaged Orders

If your order is delayed, missing, or arrives damaged, please contact our customer support team with your order number.

We will investigate the issue with our courier partner and assist in finding a suitable resolution in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Contact Us

If you have any questions about shipping, delivery times, or an existing order, please get in touch with our customer support team: support@eyelineswim.co.za